Ola’s AI assistant Kruti has become unavailable across its web platforms, according to Tech-Economic Times. The report describes different access behaviors depending on how users attempt to reach the assistant, suggesting the service is undergoing changes.
What users encountered: direct site error versus maintenance notice
Tech-Economic Times reports that Kruti was not accessible via its direct website, kruti.ai. When accessed, the site returned a “site not found” error.
However, users who reached Kruti through Olakrutrim.com/kruti encountered a different message: the site was “under maintenance” and would be back “shortly.”
What the different responses indicate
The two different responses suggest that Kruti’s access points are managed separately. The direct domain returning a “site not found” error could indicate routing changes or temporary removal of the public-facing endpoint. Meanwhile, the maintenance page at Olakrutrim.com/kruti indicates that at least one integration path is being actively managed to communicate downtime to users.
This split behavior may reflect how different domains or paths are configured to the same service, allowing operators to control which access points are available during a transition period.
What this reveals about AI assistant deployment
The incident provides insight into how AI assistants are deployed and maintained in production environments. The report indicates that AI assistant access can be managed through multiple web entry points, and that availability can differ depending on the path users take to reach the service.
The “under maintenance” message suggests a deliberate operational window, which could indicate routine maintenance, a service migration, or temporary suppression of user access while changes are applied. The source does not specify which scenario applies.
For users, the inconsistent experience across platforms means the assistant may appear unavailable through one route while showing a maintenance notice through another—a situation that can complicate support and troubleshooting.
What to watch next
The immediate question is whether kruti.ai returns from the “site not found” state and whether the maintenance notice at Olakrutrim.com/kruti clears. According to the report, the service was expected to return “shortly.”
Until additional details are published, the most factual conclusion is that Kruti’s public-facing availability is in flux, with different behavior observed depending on the access path.
Source: Tech-Economic Times