In-app communication platform CometChat has secured $6.5 million (Rs 60 crore) in funding from existing investor Run Ventures. This investment brings the company’s total raised amount to $21.1 million, including a previous $10 million Series A funding. The latest funding will support CometChat’s AI expansion strategy as the company aims to enhance its core business operations towards profitability.
Established in 2009 by Anuj and Anant Garg, CometChat provides a versatile conversational platform that integrates real-time chat, voice, video, AI agents, moderation, notifications, and analytics for developers. The platform caters to a wide range of users, from early-stage startups to large enterprises.
CometChat’s AI strategy focuses on three key components: proactive outbound intelligence, multi-agent orchestration, and a customer intelligence layer. The platform enables businesses to create and deploy conversational AI agents without the need for coding or specialized AI knowledge. Leveraging six years of communication infrastructure, CometChat serves as an interface connecting businesses with their customers.
CometChat’s platform features a user-friendly visual workflow builder that simplifies the management of multiple AI agents, defines handoffs, facilitates escalation to human support, and allows for brand-specific customization.
Source: Entrackr : Latest Posts